Bob Venero argues that the value of enterprise AI agents depends on the middleware connecting them to existing systems. Without proper APIs, data streams, and identity management, agents operate in a sandbox and cannot execute reliable actions. The article highlights that models are becoming a commodity, making the engineering around them the real differentiator. CIOs must build mature integration practices and dedicated engineering teams to handle the probabilistic nature of agentic workflows. This infrastructure investment is necessary to expose technical debt and enable agents to act dependably across business-critical applications.
Read the full story at cio.com.
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